FAQs

Yes, we do! We proudly ship to nearly every country worldwide, with the exception of a few due to shipping restrictions. We apologize for any inconvenience and remain committed to finding solutions.Areas that cannot be transported include:

• Bahamas
• Yemen
• Cuba
• Iran
• Sudan
• Syria

* We want to make things easy and we're currently running a promotion - Free Shipping Sitewide.

PS. Normally global shipping is $4.95. 

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.

You can then track your parcel here: Track Your Order

If you need any further assistance with tracking your order. Please contact us in following ways:
E-mail: support@karmarenewal.com

Note: Due to the carrier system, your tracking number information may take up to 2-3 business days to be visible on the carrier website.

When can I expect my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays, and any unforeseen circumstances)

Delivery Time

• Order Processing: 2-5 Business Days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

Wrong Shipping Information

• If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at support@karmarenewal.com

Countries

Delivery Time (Business Days)

United States, Canada, United Kingdom, Mexico, Netherlands,Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore

7-15 Days

Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan

10-20 Days

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

Let me explain why it shows that it has been shipped but the logistics information has not been updated yet.

1. When the product is hand-made in Tibet or Nepal and delivered to the carrier, the tracking order number will be uploaded to the order page afterwards.
2. Due to international transportation, it takes 3-5 days for the package to arrive at the airport of the international shipping center. During this period, there is no transport information for inland transport from Tibet or Nepal to the international shipping center. The shipping information will not be updated until the package arrives at the international shipping center and is scanned.

If after this time you still can't track your order, please contact us in following ways:
E-mail: support@karmarenewal.com

For logistical purposes, items in the same order may arrive separately. We do this to ensure that items are shipped to our customers as quickly as possible.

Please contact the carrier. Usually, they will resend your package on the next working day, but sometimes they may ask you to pick up your package at your local post office/access point.

If you need any assistance, please contact us in the following ways:
E-mail: support@karmarenewal.com

If you have not received your order within the expected shipping times (check delivery times), please contact us in the following ways:

E-mail: support@karmarenewal.com

We will always be at your service to help you locate the package and keep you informed all the way.

Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.

You know sometimes something was out of our control but we are trying our best to solve your problem.

If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

You can pay by Visa, Mastercard or American Express but also by Paypal, Discover , JCB, Diners Club, RuPay, Maestro, Hypercard, Trustly, and 29 more. We do not accept bank checks, wire transfers or cash on receipt.

If you have any questions, do not hesitate to contact us in following ways:
E-mail: support@karmarenewal.com

Note: We do not support cash on delivery. Sorry for the inconvenience.

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.

If you have any questions, do not hesitate to contact us in following ways:
E-mail: support@karmarenewal.com

The prices shown on our website refer only to the value of the products. However, during checkout, a delivery fee may be added to the total purchase price. If the price difference is much higher than expected, please contact our by email: support@karmarenewal.com

We will happily check this for you.

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Karma & Renewal is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Sales tax is a tax charged on the supply of goods and services. You may also know it as VAT or GST, depending on where you live. Unfortunately, Karma & Renewal has no control over the tax rates of different countries.

Sales tax is automatically applied to your Karma & Renewal  order in accordance with individual state codes and regulations.

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.

Error message

• Please make sure you have inputted the correct details.
• If all details are correct, pls contact your bank to ensure there are no problems with the card.
• If the above is no problem, please contact us to submit details and we will investigate further.

To help us solve the issue for you, please include as many of the following details as possible.

• What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)
• What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
• What payment method you were trying (e.g. PayPal, Visa)
• A description of the problem and what time the problem occurred
• If you get an error message, please include it in your message to us

Payment Declined

If your credit or debit card was declined, please check the following:

• Card expiry date
• If your card billing address is different from the billing address you informed on checkout.
• If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.

How do I cancel my order?

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.

For the usage of the discount code:

• Check to make sure the code was copied properly and click “APPLY”, and then the price will change. If the code still doesn’t work, please contact us: support@karmarenewal.com
• Discount codes cannot be combined. Only one discount code can be used at checkout.
• If you have any questions, do not hesitate to contact us via e-mail: support@karmarenewal.com

For the usage of the discount code:

• If you have a discount code, you can apply it here at the checkout page.
• Check to make sure the code was copied properly and click “APPLY”, and then the price will change.
• If you see an error message, please check if your discount code is valid.
• Discount codes cannot be combined. Only one discount code can be used at checkout.

If the code doesn’t work, please contact us: support@karmarenewal.com

Usually, we can modify the order information for you before delivery, such as zip code, address, product replacement, etc. But please contact us as soon as possible.

please contact us in following ways:
E-mail: support@karmarenewal.com

How do I cancel my order?

As soon as you place your order, we’re on it – We know you want to receive your package ASAP! Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are only able to cancel your order if it has not been processed at our warehouse. In case your order is already forwarded to the carrier, unfortunately, we can't cancel it, so it is important to contact us ASAP.

Please check your address on your confirmation email which is sent after purchase.

• If the product has not been shipped, don't worry, please send us the correct address as soon as possible so that it can be changed.
• If the product has already been shipped, we are sorry for that. Anything can’t be changed in this situation. Maybe you can pay more attention to the logistics, you can get it from your local post office when your package arrives your country. We sincerely apologize for any inconvenience that we caused.

Please contact us by email: support@karmarenewal.com within 24 hours of placing your order.

Yes. You will receive a confirmation email shortly after placing your order. To ensure that this goes into your inbox please add support@karmarenewal.com to your contacts, otherwise your confirmation email may end up in your spam folder.

If you have not received your order confirmation email please contact us.

How to customize:
1. Choose the product you want to customize.
2. Enter the text you want to engrave.
3. It will take 3-7 days to make for customization and we will ship asap.

Note: Please do not remove the engraving fee from the cart.

Yes, you can.

There are the following steps to re-string the bracelet

• 1. The first step is finding the right elastic cord for your bracelet. You need some of stretchy elastic cord. It is recommended that the color of the elastic cord be similar to the color of the beads.
• 2. Cut a piece of cord the size of your bracelet, plus leave yourself at least three inches of elastic on each side to tie your knots and you can use the wire clippers are not the sharpest for this but they work or you can use scissors.
• 3. String your beads on the elastic while it is on the spool, and use a bead stopper to avoid having the beads slip off the cord. Pre-stretch your cord by pulling on each end before stringing. This is a really important step.
• 4. One key to successful results is to use a surgeon's knot to tie the elastic. The surgeon's knot is the most reliable knot for elastic bracelets. A surgeon's knot is a square knot (also known as a reef knot) with an extra loop through. The extra loop helps keep the knot from slipping. You can add an extra half knot on top of the surgeon's knot just in case.
• 5. After cutting the elastic cord, add a dab of glue to the knot. If possible, cover your knot. This makes your elastic bracelet look nicer, but also protects the knot from wear caused by rubbing between two beads.

If you have any questions during the process, please feel free contact us: support@karmarenewal.com

Tips on Caring for Jewelry

Because of the delicate nature of jewelry, any damage caused by wear and tear will not be replaced. Please follow the guidelines listed below to ensure proper care of your jewelry.

• 1. Keep it dry: Getting jewelry wet is always bad. It can lead to cracks, a lack of shine, and water stains. Therefore, always remove your jewelry before swimming, showering bathing, or cleaning with household chemicals.
• 2. Keep it away from chemicals: This might seem obvious, but you can find harmful chemicals in lotions, perfumes, and hairspray. Keep your jewelry away from these products.
• 3. Put it on last: To avoid chemicals, put your jewelry on last and take it off first.
• 4. Do not expose leather jewelry to water or any form of moisture, and always make sure your plated jewelry is dry prior to storing—moisture leads to natural tarnish.
• 5. Know when to take it off: Most people know to take their jewelry off before they go to bed, but forget to remove it when swimming, gardening, cleaning, and playing sports.

Cleaning & Caring Instructions for Your Bracelet

Following are the cleaning steps for gemstone bracelets:

• First, clean your bracelet with warm water. Do not use detergent.
• If there is any discoloration or build upon the beads of your bracelet, then clean it with a soft cloth before using warm water on it.
• To clean the beaded bracelets, scrub them gently with a soft cloth and dry them softly with a dry cloth.
• In the end, polish the metal-plated beads with a clean, soft cloth.

Following are the cleaning steps for wood beads :

• Firstly, you can wash your wood beads only if necessary. Wash them by hand with just warm water or a small amount of liquid dish soap if necessary. Pat dry and hang it.
• You can re-oil your bodhi seed beads, and add a fragrance if you wish. Rub a small amount of organic walnut oil, beeswax, or mineral oil in your hand along with an essential oil (optional) and then rub into your wood/seed seeds thoroughly.
• If you live in a dry climate this may need to be done every few months to maintain the beads but otherwise once a year may be sufficient. Over time your natural beads will darken. This is a normal process.

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.

Please send the following to support@karmarenewal.com, so that we can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product

We understand how difficult it can be to choose personal items online. Don't worry! Please send us a picture of the item and order number to support@karmarenewal.com you received so we can confirm the correct product was shipped.

We're sorry to hear that you've received an broken item.

Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.

Please try to have the following information to send to support@karmarenewal.com, so that we can help you as quick as possible:

• Order number
• A photo image of the product
• Name of product

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.

Please try to send the order number and tracking number to support@karmarenewal.com, so that we can help you as quick as possible.

We're sorry to hear that you've received the item you did not like.

Don't worry! We'll do our best to help you with this. Please reach out to

support@karmarenewal.com. You can check our return policy

A red string bracelet is one piece of jewelry that women can wear on different occasions. This bracelet can be worn to mean different things. People wear it for a certain purpose. It could be security, love, a piece of jewelry, and so on. There are different ways of wearing this powerful bracelet to suit your needs.

That was worn majorly during ancient times; however, you will still see people still treasuring this piece of jewelry as time goes by. Ideally, it was worn to take control of your mindset and keep you going with the best mindset. 

Yes, you can. Wearing multiple bracelets will not affect the effectiveness of the bracelet.

If you have any questions, please feel free to support@karmarenewal.com, so that we can help you as quick as possible

Generally, your bracelet can be worn on either your left or right hand.

But there are some special advice.

Which Hand to Wear Your Feng Shui Wealth Bracelet?

Since ancient times, there is a saying in the Chinese culture that states the following: "The left is going in and the right is going out." Generally speaking, the bracelet that can absorb wealth is best worn on the left hand and the bracelet that can ward off evil spirits is best worn on the right hand.

The saying means that the left side of the body is considered the receptive hand. The receptive hand is what we use to absorb wealth chi (wealth energy) into our bodies.
When the bracelet absorbs the wealth chi through your receptive hand, you are inviting good fortune into your life.When the bracelet absorbs the wealth chi through your receptive hand, you are inviting good fortune into your life.
Meanwhile, the right hand is known as the projective hand. It is the hand we use to give away energy.

Which Hand to Wear Your Red String Bracelet?

The red bracelet is mostly worn on the left hand. That is because the left hand is believed to be close to the heart.